All articles

On most days, time is the scarcest asset people have. In the hospitality and restaurant sectors, guest experience is no longer just about service - it’s about creating memorable, personalized and seamless interactions that keep customers coming back

66% of consumers prefer a self service option vs. speaking with an employee, expecting on-demand booking experiences that are seamless, intuitive, and instant. At the same time, businesses need to ensure these self-service interactions don’t create chaos in the backend.

Customer experience is a key differentiator in today’s competitive markets. Whether you're in education, healthcare, hospitality, or professional services, delivering smooth and efficient scheduling and booking processes can make or break the relationship with your customers.

Sweet Potato Tec has always believed in innovating within the Salesforce platform. As a trusted Salesforce Implementation Partner, it has spent years helping organizations streamline their operations by extending Salesforce into new and evolving use cases.

Customer Experiences with Seamless Scheduling

Unlocking Operational Excellence

What they are, how they work, and why they matter

We’re excited to announce the release of GoMeddo 5.25, packed with new features designed to enhance your scheduling and booking experience in Salesforce.

This new feature was designed to help organisations streamline their booking and scheduling processes, making them more efficient and user-friendly, further adapting the tool to real life use cases. In this blog post, we'll walk you through what this feature is all about, why we developed it, and how it can benefit different industries such as Healthcare, Education, Travel & Hospitality and Non-Profit organisations.

On September 24, 2024, just days after Dreamforce, GoMeddo hosted a LinkedIn Live session with Salesforce Ben to discuss the groundbreaking announcements surrounding Salesforce’s Agentforce. GoMeddo was one of the selected ISV partners by Salesforce to co-develop on Agentforce use cases.

Connected to the major launch of Agentforce at Dreamforce, Salesforce hosted its popular Demojam competition, where various Salesforce partners demonstrated their cutting-edge solutions. GoMeddo participated with our native Salesforce scheduling and booking platform. During Demojam, we unveiled the integration with Salesforce’s AI ecosystem, specifically featuring Einstein Copilot.

In today's demanding business environment, maintaining efficient and smooth operations are vital for organisations long term success. Scheduling assets, resources and people is the core challenge to address to achieve efficiency.