GoMeddo 2027 Salesforce Partner of the Year Award Winner

We're proud to announce that GoMeddo has been named Salesforce Partner of the Year for System of Agency in 2027, recognising the work our team has put into building scheduling and resource management solutions that hold up under real operational pressure, natively to Salesforce, at scale.

This one means a lot. System of Agency isn't handed out for looking good in a demo, it's about whether a solution can be trusted to run mission-critical operations, with the kind of AI-ready foundation that lets Agentforce agents actually integrate it, not just run alongside it. The use case that got us there was our work with Spar & Bernstein, a US law firm handling thousands of enquiries every month.

‍

The Challenge Behind the Win

Spar & Bernstein's lead scoring flagged which prospective clients were ready to book and pay immediately, but getting them from "ready" to "booked" still meant a sales rep calling, checking attorney availability by hand, and coordinating payment manually. In a business where speed to lead can be the difference between winning a client and losing them to a competitor, that gap mattered.

‍

What Changed

With GoMeddo, Spar & Bernstein gave prospective clients a fully branded, self-service booking experience, built directly into their own website and connected natively to Salesforce. Attorneys now manage their own calendars and availability, GoMeddo automatically matches clients to the right attorney based on their case, and payment happens as part of the booking flow itself, no redirect, no separate system.

The results speak for themselves:
-> Scheduling calls dropped from around 20 minutes to 8–12 minutes
-> 15% of consultations were booked online within the first week of go-live
-> Almost every abandoned booking has since been recovered and converted

As Victoria Minervino, Director of Marketing at Spar & Bernstein, put it: "The GoMeddo product team was responsive, collaborative, and understood both our general needs and the specific challenges of operating a high-volume immigration law firm."

‍

A Team Effort, Genuinely

Awards like this one aren't won by a single team or a single feature. This is the result of everyone at GoMeddo, product, engineering, implementation, and the sales team who worked directly with Spar & Bernstein to get this right. Thank you to everyone who had a hand in this, on our side and theirs.

We're proud of this recognition, and even more proud of what it represents: proof that operational infrastructure, built natively on Salesforce, can hold up to real, high-stakes business demands.

Salesforce has published its own announcement covering this year's Partner of the Year Awards.

‍‍

Read the full press release here.