Scheduling and booking are essential components of a quality user experience and are critical for business growth. Whether you're in healthcare, finance, or any other service industry, effective scheduling and booking processes can help you maximize productivity, minimize missed appointments, and boost customer satisfaction.
There are many studies and statistics that demonstrate the importance of effective scheduling and booking for business growth and customer satisfaction. Here are a few:
- According to a survey by international online research data and analytics technology group YouGov, 41% of customers would prefer to schedule appointments online, rather than over the phone or in person.
- The same survey found that 29% of respondents have missed appointments because they forgot the date or time.
- Research by Salesforce found that 64% of consumers expect companies to respond and interact with them in real-time. This is especially true when it comes to scheduling activities or appointments
- In a study by Accenture, 73% of patients said that easy appointment booking was an important factor in choosing a healthcare provider.
- According to a survey by Accenture, 77% of patients would be willing to use virtual care services, such as video consultations, if they were offered by their healthcare provider.
Convenient and efficient scheduling and booking options
These statistics demonstrate the importance of providing convenient and efficient scheduling and booking options for customers. By implementing a platform like GoMeddo, businesses can improve their appointment scheduling process, reduce no-shows, increase customer satisfaction, and ultimately drive business growth.
Outperform competitors by 20%
Furthermore, according to a study by McKinsey, companies that prioritize customer satisfaction and experience outperform their competitors by 20%. By providing a convenient and efficient scheduling process, businesses can enhance their overall customer experience and create loyal customers who are more likely to return and recommend their services to others.
In conclusion, the research shows that effective scheduling and booking are crucial for businesses to succeed in today's fast-paced world. By implementing a scheduling application like GoMeddo, businesses can improve their customer experience, increase productivity, and drive growth. Because it’s a native Salesforce application, you can combine the strongest CRM platform there is together with a tailored scheduling solution in one platform.
Do you want to follow the industry leaders and upgrade your customers' experiences?
Talking about customer love on valentines day. Research shows 64% of consumers feel more connected to companies with whom they have a direct subscription experience versus one-off transactions. This market has grown to an incredible 120 billon dollars in 2022.
Salesforce released this new video showcasing how GoMeddo’s leading native Salesforce scheduling app can manage complex scheduling and booking while elevating user and customer experience.
Scheduling is a critical part of managing any business, but it can be a time-consuming and error-prone task, especially for businesses with complex scheduling needs. However, with the right scheduling software, companies can streamline their scheduling processes, save time, reduce errors, and ensure compliance with labor laws and regulations. In this blog post, we'll explore ten ways scheduling software can help businesses optimize their scheduling processes.